Customer Care


We offer full refunds less original shipping costs on all full priced purchases up to 7 days of receipt of goods. Refunds are made to you by your original payment method. 

All shipping costs associated with the return and/or exchange of items is considered the responsibility of the customer.

Please note that only returns who have lodged a return request & have been issued an RA Number will be accepted.

If you would like to return or exchange an item of clothing, please follow the guidelines below; 

Request your return authorisation number (r.a) by emailing within 7 days of receiving your order. If this is after 7 days we will not be able to authorise a return.

Details to include:

  1.   Customer order number

  2.   Style Number of item(s) you would like to exchange/refund

  3.   Photograhs of item if faulty.

Once approved we will send you an email with your (r.a) number.


Complete the returns & exchange form (sent with your original order or click here to download a copy and send to the below address with the returned item/s:

PO Box 127 East Lismore NSW 2480​

Returns will only be accepted/approved if items are: 

Have not been worn, damaged or washed

In a saleable all original tags attached and original packaging

The original invoice as proof of purchase is provided

The items are faulty (unless caused by you) we are qualified dressmakers that compliance check all goods 

Your items received are different to the goods you have ordered

Please note that returned items found to have been worn, damaged or altered from their original state will not be exchanged and will be returned direct to the customer, to the cost of the customer.  

Upon inspecting the returned item, if approved, we will issue a full refund. Please allow up to 10 business days for your refund to show in your account. Refunds will be made to the original purchaser’s method of payment.




We can only exchange like for like – ie. Same item in a different size, in order to ensure that you get the perfect fit first time, please refer to our sizing chart and for any specific queries about fit please contact us directly prior to purchase so that we can advise you personally.

Faulty Goods

We pride ourselves on produing quality items everytime and have a rigrous quality check procedure before each garment is dispatched, however if you do receive faulty goods please notify us within 2 days of receiving your goods.          


Please note that goods are only classified as faulty if they are received damaged ie. goods that are damaged as a result of wear and tear are not considered to be faulty.


Where possible, we will offer to repair faulty items, if the item cannot be repaired or replaced then we will provide a full refund.

Size Guide

As our garments can be free flowing we do add a fair amount of ease into each piece. 

Our Hera Jumpsuit is as follows

S - M / M- L / L - XL / XL - XXL 



Hand wash only – this does not mean use the handwash setting on washing machine – we will not assume responsibility for improperly cared for garments

We have washed and tested our garments extensively so we know what improper care will result in and we will not accept responsibility for poor after care.

Raw hems - for our pieces with raw hems and edges, handwashing will prevent loss of look. These designs are designed to wear and fray. 


All our fabrics have been tested, and we have found that hand washing our garments to be the best options

Linen – Hand Wash

Trims – Hand Wash 


Leather – Dry Cleanable - glue may come off during the dry cleaning process. 


We offer two shipping options

Free Standard Shipping through Australia Post

Express Courier Service $14.95

All orders are sent via Australia Post's Regular Service and take 2-5 business days to arrive after dispatch.


Our Express Courier service is available for Australian Orders. These orders will be sent with Couriers Please, and take 1-3 business days to arrive after order has been dispatched


All orders placed before 10am AEST time are processed the next business day. Once your order is dispatched you will receive shipping confirmation and tracking details.

International Shipping is Available. Please email for pricing. Please Include your full address, and what you would like to order. 


All orders placed before 10am AEST time are dispatched the next business day, this includes orders sent with our Express Courier service.

On launch of a new collection or during busy periods there may be delays with your order. If you're order is urgent, please feel free to email us directly at and we can notify you of processing times. 

Once your order has been placed, a confirmation email will immediately be sent to your nominated email address.


If you do not receive a confirmation email, please email us at We process all deliveries during normal business hours. 


From the time of placing your order you have a 15 minute period where you are able to cancel your order. Please be advised you will be charged a 3% fee of total cost for cancelling your order. 

We reserve the right to cancel any order at any time